Travel · January 26, 2021 0

Simple Tips for Getting a Refund When the Airline

Most of the questions I’ve been getting from readers lately concern how to get refunded for a canceled flight. As you may know by now, some of the U.S. airlines had been until recently playing games with passengers (ahem, United and JetBlue). The Department of Transportation (DOT) received so many complaints that it had to come out with an enforcement notice. If your canceled flight was operated by a U.S. carrier, the DOT notice applies to you.

Can you get refunded for a canceled European flight? I have to say that I wasn’t 100-percent sure of the answer, so I went searching. I found that the latest on this question—how to get refunded for a canceled European flight—is encouraging.

As written in a recent Reuters story: “Airlines must reimburse customers for flights cancelled because of the COVID-19 pandemic, the European Union transport chief said on Wednesday, rejecting calls by carriers to relax EU rules and allow an EU-wide waiver of refund obligations.”

It seems that the airlines are concerned that issuing so many refunds will drain them of money. For now, that isn’t enough to get them out of their obligation to refund (not issue credits to) passengers on flights that have been canceled due to the COVID-19 situation.

Have you tried to get refunded for a canceled European flight? Did the airline give you a hard time? Here’s JohnnyJet.com’s previous advice on pressing for a refund:

  • If an airline cancels your flight, tries to give you a credit, and refuses to give you a refund, ask to speak to a supervisor. Read them this line on your rights from the DOT: “If your flight is canceled and you choose to cancel your trip as a result, you are entitled to a refund for the unused transportation–even for non-refundable tickets. You are also entitled to a refund for any bag fee that you paid, and any extras you may have purchased, such as a seat assignment.”
  • If the representative still won’t budge, you can hang up and call your credit card company as long as you purchased your flight in the last 60 days. As Joe Brancatelli, a veteran business-travel expert, recently tweeted: “Credit cards WILL process refunds. Airline rules and DOT boilerplate are irrelevant now.”